Frequently Asked Questions
Is your website secure?
YES!
Your privacy is our priority. To ensure this, we have taken appropriate measures to secure all confidential information provided when making purchases. SSL (Secure Socket Layers) is used to safeguard against hacker intrusion. SSL is a system for transmitting private information across the internet by encrypting the data sent. We do not store credit card information on our servers.
Any information provided for the purpose of processing an online order
remains private and will never be sold to outside parties.
How can I order?
Order Online or by Phone
Online using our SSL Secured shopping cart.
By Phone
604.845.2040
Toll free 1.800.272.1474
Can merchandise be returned?
YES!
If you are not completely satisfied with your purchase,please contact us within 7 days for a refund*.
*NOTE: DOES NOT INCLUDE PERSONALIZED ITEMS.
NO RETURNS WILL BE ACCEPTED WITHOUT PRIOR APPROVAL.
Shipping and processing charges will not be refunded.
* Please read our complete Return Policy for details.
How much does shipping cost?
Basic ground shipping in Canada starts at $19.00 *
Shipping costs vary depending on where you live,
your choice of delivery options, the size of the package,
and if the product requires personalization.
* Please see our complete list of Shipping Rates for details.
Do you offer quantity discounts?
YES!
Quantity discounts are available on many of our items
depending on quantities purchased. Discounts are applied
to some items in larger quantities (ie: usually over 100 items).
In order to take advantage of these discounts, please call us
and we'll be happy to quote a special price for you!
